Thinking of joining the RFS team?
At RFS Projects, we are always looking for good people to join our team.
We believe our team of builders complete their work to the highest standard, never compromising on quality. They take time to understand the plans before beginning each job, with the opportunity to discuss the plans with our in-house building designer to ensure nothing is missed.
Our employees are always thinking ahead to avoid any problems and always communicate with the project managers to make the most of each day.
We believe improvements in technology and equipment provide better outcomes and are valuable to enable our team to work efficiently, so we have a range of equipment available 24/7 and employ experienced operators to operate them.
We support our team by providing above average remuneration, a safe working environment and the opportunity for advancement and personal growth. We have established robust systems clearly illustrating our expectations and empowering our team members to excel.
If you would like to enquire about joining our team, please visit the link below where you may fill in an application form.
Operations Manager Position Description
(Residential Construction, Car Wash & Storage Operations)
Reports To
Director
Team Structure & Reporting Lines
• Direct management of Administration team (2 staff)
• Direct management of Drafting team (3 staff)
• Direct management of Project Managers (4 staff)
• Indirect oversight of all employees and subcontractors (approx. 38 staff)
Purpose of the Role
The Operations Manager oversees day-to-day operations across construction, car wash facilities and storage units, ensuring efficient systems, strong team performance, accountability, and timely project delivery.
Key Responsibilities
1. Operational Leadership
• Oversee operations across all business units
• Ensure workflows, scheduling, and resourcing operate efficiently
• Drive continuous improvement and operational accountability
• Ensure consistency of systems and processes across all business divisions
2. Leadership & Team Management
• Lead and manage team leaders including Project Managers and Drafting team
• Hold Project Managers accountable for timeframes, budget and job performance
• Ensure drafting outputs align with construction timelines
• Delegate effectively and avoid operational bottlenecks
3. Financial & Commercial Management
• Oversee Xero accounting functions and financial controls
• Monitor job profitability, margins, and cost overruns
• Ensure all variations and revenue are captured and invoiced
• Manage cashflow and financial reporting
4. People & Culture
• Manage performance across all teams
• Set KPIs for team leaders and review regularly
• Conduct performance reviews and enforce accountability
• Oversee recruitment, onboarding and workforce planning
5. Project & Construction Oversight
• Monitor job programs and timelines
• Ensure Project Managers are effectively controlling projects
• Oversee variations, invoicing and job completion processes
6. Operational Planning & Capacity Management
• Plan workforce capacity across construction, drafting and administration
• Ensure adequate resourcing for project pipeline
• Identify and resolve capacity constraints early
7. Client & Stakeholder Management
• Ensure consistent and proactive client communication
• Oversee contract, variation and client management processes
8. Subcontractor & Supplier Management
• Manage subcontractor performance and timelines
• Source and onboard new subcontractors and suppliers
9. Systems & Administration
• Oversee reporting, meetings and business registers
• Ensure correct use of systems (Trello, HazardCo, Xero)
10. Car Wash & Storage Operations
• Oversee operation, maintenance and profitability of car washes
• Manage storage unit operations including tenancy and maintenance
11. Risk, Compliance & WHS
• Identify and manage operational risks
• Ensure WHS compliance across all sites
• Monitor incidents and implement corrective actions
12. Communication & Reporting
• Lead weekly operational and project meetings
• Ensure consistent job analysis and reporting outputs
• Maintain clear communication across all teams
Decision-Making Authority
• Authority over operational workflows and systems
• Authority to allocate resources and manage scheduling
• Authority to intervene in underperforming projects
• Escalation of strategic or financial risks to Director
• Autonomous authority
KPIs
• Projects delivered on time and within budget
• Gross profit per hour and job profitability
• Accuracy of financial reporting and cashflow
• Staff utilisation and productivity
• Variation capture and invoicing accuracy
• Client satisfaction and complaint levels
• Subcontractor performance
• Other business performance metrics